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Insurance

VN BIKE TOUR has always been so proud to say that since the inception of the company, we have never been involved in a single accident with our valued guests on all of our tours. All of our drivers are well trained and extremely careful to provide our guests the safest and best quality of service. However, despite our best efforts, we understand that sometimes accidents do happen not because of our fault. We cannot control other drivers on the streets and there may be an eventually unfortunate situation, in which one of our guests gets injured while being with us on the tour. That is why the accident insurance is there to offer our guests the best security they could have. This accident insurance covers $5,000 or 20,000,000 Vietnam Dong for your injuries in case of an accident. This insurance from our company covers by cash. So you can use your traveler insurance as well. This amount of money can cover most of major medical courses here in Vietnam. This coverage is guaranteed and has its power the moment you go on one of our tours and ends once the tour is over. You are insured for any bodily injury that is a direct result of an accident that occurs while riding on our motorbikes. Theft or loss of property is NOT covered. Even though our accident insurance offers comprehensive health coverage, we still recommend that all travelers to Vietnam should have a good travel insurance policy for themselves. Most travel insurance policies should cover “motorbikes in Vietnam”.

FAQ

MOST FREQUENT QUESTION - CUSTOMER

Do I ride my own motorbike on the tour?

Yes sure, if you have a motorbike here. You will much be a good rider we can go together on the tour. However, we will not cover insurance for you. The price is less than $ 10 of the regular tour each person.

I am larger than the average Vietnamese person; can your drivers carry me?

Yes, absolutely! Our rides are placed through a rigorous riding test before they are hired to ensure they are confident and capable of carrying foreigners on their motorbike. Our cutoff weight is around 130 kilogram or 280 pound.

If I have food allergies?

We always bring along free rain ponchos for our customers to use during the tour. If it is a light rain, and we feel it's not too dangerous to ride, then we will continue with the tour. If it's a heavy rain, then we will ride you back to your hotel and only charge you for the time you actually spent on the tour. If it rains before the start of your tour, we will give you an option of cancelling your tour in full with no penalty. We will try to contact you at your hotel at least 1/2 hour before your scheduled tour time to discuss your options, whether it is a full refund or a rescheduling of your tour date and time.

Is there anything I should not wear or bring when I go through a tour?

You should wear comfortable clothes because Saigon is usually hot, however, women shouldn't wear skirts or dresses. As a precaution, please leave necklaces, dangly earrings and other easily stolen jewelry at your hotel. It's also recommended that you not use your camera while riding on the motorbike. If you want to take some photos, our guides will be happy to pull over so you can safely take pictures.

Whatsapp

(+84) 389 997 8065

Contact - whatsapp

(+84) 389 997 8065

MOST FREQUENT QUESTION - PARTNER

What is Accident Coverage?

This is a guarantee from our Insurance company that if there is an accident on our tour that we will take you to the hospital and cover your injuries up to $5000 or 20.000.000 VND. This type of amount of money will go a long way here in Vietnam to cover most injuries sustained in an accident.

Terms of use

Please read these Terms of Use carefully before using VN Biketour services. By accessing our website, sending a request, or making a booking with VN Biketour, you are deemed to have agreed to the following terms. 1. Scope of Services • VN Biketour offers a wide range of travel services in Vietnam, including: • Tour booking: adventure, discovery, leisure, and cultural tours. • Hotel reservation with diverse and high-quality options. • Visa services with quick and reliable support. • Transportation services: airport transfers, private car rental, train and flight ticket booking. In addition, VN Biketour provides free travel consultancy for all clients visiting Vietnam. 2. Information & Usage Regulations • All content, images, and information on this website are the property of VN Biketour. • Clients are allowed to use information for personal, non-commercial purposes only. • Copying, modifying, or distributing any content without prior approval is strictly prohibited. 3. Service Rates • Prices are clearly published for each program/service. • Rates may vary depending on time, promotions, or supplier policies (hotels, transportation providers, etc.). 4. Payment VN Biketour accepts multiple payment methods: • International credit/debit cards (Visa, MasterCard, JCB, American Express, etc.). • Online payment platforms or PayPal. • Direct cash payment at VN Biketour office. After payment, clients will receive a service confirmation voucher. 5. Cancellation & Refund Policy • Cancellation made 60 days or more before departure: a service fee of 10% will be applied, and the balance will be refunded. • Cancellation made 50 days before departure: 30% of the total service cost will be charged. • Cancellation made 30 - 40 days before departure: 50% of the total service cost will be charged. • Cancellation made less than 7 days before departure or in case of no-show: 100% of the total service cost will be charged. • Certain special promotions or discounted services may be non-refundable or nonchangeable, as clearly stated at the time of booking. 6. Flexibility In cases of force majeure (weather, transportation issues, or other unforeseen circumstances), itineraries may be subject to change. VN Biketour will make all necessary adjustments to ensure the best possible travel experience. 7. Disclaimer • VN Biketour acts as an intermediary between clients and service providers (hotels, transportation companies, etc.), therefore we cannot be held responsible for: • Customs or immigration issues, or clients’ personal luggage. • Weather conditions, natural disasters, epidemics, strikes, or other force majeure events. • Errors or service changes caused by third-party providers beyond our control. 8. External Links Our website may contain links to third-party websites. VN Biketour is not responsible for the content or services provided by these external websites. 9. Privacy Policy Client information is protected under VN Biketour’s privacy policy. We are committed to using personal data only for the purposes communicated. 10. Modification of Terms VN Biketour reserves the right to amend these Terms of Use at any time. Continued use of our services indicates acceptance of the updated terms. 11. Conclusion By using VN Biketour’s website and services, you fully agree to these Terms of Use. For any questions, please contact us at: Email: info@vnbiketour.com

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